Refund policy

We pride ourselves on our excellent craftsmanship and attention to detail. We also strive to provide exceptional customer service at every step of your purchase.
We would like to kindly remind you to review our return policy and work with us for a possible solution first if you encounter any issues, instead of initiating an order dispute in a rush.
We highly recommend you to read the necessary information, including Hanging Header Style, Measurement Finder and Liner carefully to make sure the custom-made drapes will fit your needs. We sincerely wish you to order the sample booklet or swatches before ordering customized curtains to ensure texture and colour meet your expectations. Customized drapes, Roman shades, and blinds are generally not eligible for return.
Before initiating a return, please review your item’s eligibility, as certain products may be marked as Clearance, No Return, or subject to additional restrictions. Detailed information can be found in the item-specific sections below for your reference prior to purchase.