FAQ
Having questions about your custom curtains or ordering? We've gathered the answers you're looking for!
Order Help
Select the fabrics you are interested in and request swatches from the product page, or contact us with the fabric names and colors you would like to compare. Swatches help you check the color, texture, and light-filtering effect before placing your order.
Yes, fabric-only orders may be available for selected products. Please contact us with the fabric name, color, quantity, and required dimensions so we can confirm availability and provide the correct price.
Please check that the code is entered exactly as shown, has not expired, and applies to the products in your cart. Some codes cannot be combined with other promotions or may require a minimum order value. If the issue continues, contact us before completing payment.
Usually, only one discount code can be applied per order unless the promotion specifically states otherwise. If you have several codes, use the one that provides the best value and check the promotion terms before checkout.
Please check your billing and shipping details, card balance, and internet connection, then try again or use another payment method. If your payment was charged but the order was not confirmed, do not retry immediately—contact us with the payment details so we can check the order status.
Please check your email inbox, spam, and promotions folders. If you were charged but did not receive an order confirmation, contact us with your name, email address, payment time, and amount paid so we can locate your order.
Contact us as soon as possible, preferably before production or dispatch begins. We will do our best to update the size or color, but changes may not be possible once a made-to-measure order has entered production.
Contact us promptly with your order number and the coupon code you intended to use. We can review the order and advise whether the discount can be adjusted; coupon changes may not be possible after the order has been processed.
Measure the window width and drop carefully using a metal tape measure. Include the desired fullness, mounting position, and whether you need inside- or outside-mount curtains. For made-to-measure orders, follow the measurement guide on the product page or contact us for assistance.
Contact us immediately with your order number and the details you want to change. We can usually help with address or order information before processing, but changes to custom sizes, fabrics, or colors may not be possible once production has started.
Shipping & Delivery
Delivery time depends on the product, whether it is made to measure, and the destination. Please allow time for production and dispatch in addition to the transit time shown at checkout. The estimated delivery window will be provided with your order confirmation or shipping notification.
Fabric swatches are usually dispatched before made-to-measure orders and commonly arrive within the delivery window shown at checkout. Timing varies by destination and availability. If you need swatches for a specific deadline, please contact us before ordering.
If your package arrives damaged, photograph the packaging and the products before discarding anything, then contact us as soon as possible with your order number and photos. If the parcel has not arrived within the expected delivery window, check the tracking details and contact us so we can investigate with the carrier.
Once your order has been dispatched, we will send a shipping confirmation with a tracking link when tracking is available. You can use that link to view the latest carrier updates. Please allow some time for tracking information to appear after dispatch.
Contact us immediately with your order number and the corrected address. We can usually update the address before the order is dispatched, but changes may not be possible after production or shipment has begun. Please verify your address carefully at checkout.
Shipping rates depend on the destination, package size, order weight, and delivery service. The available options and exact cost will be shown at checkout before payment. Made-to-measure curtains and fabric orders may have different shipping charges.
We will email you a shipping confirmation when your order has been dispatched. The message will normally include the tracking number or tracking link, if the selected delivery service provides tracking.
We work with delivery carriers and courier partners selected according to the destination, parcel size, and service available for your order. The carrier and tracking details will be shown in your shipping confirmation when available.
Still Having Questions?
Still having questions about your order, or a general enquiry? Contact us via email support@vividcurtains.com